Elements and Performance Criteria
- Demonstrate business management skills
- Identify administrative tasks relevant to business and follow effective business management practices to operate business
- Develop financial plan covering income, expenditure and cash flow, and monitor financial performance of business against plan
- Provide job descriptions and operation manuals to business areas or units
- Record and store copies of proposals, correspondence, agreements and financial records, and maintain in systematic manner
- Monitor and evaluate commission and other remuneration statements
- Maintain comprehensive records of client affairs
- Document interview records, contact with clients and other key business relationships accurately in compliance with client service arrangements and other relevant organisational requirements
- Keep records of disclosure of client capacity and terms of engagement
- Maintain up-to-date copies of fact finder and customer advice records, client records and correspondence in systematic manner
- Maintain relevant reference material
- Develop and maintain competency requirements of staff
- Identify competency requirements for staff to support efficient service and implement professional development at appropriate time
- Reflect identified goals and needs to achieve business outcomes in development plans
- Maintain, evaluate and review development plans against requirements on regular basis
- Meet authorisation requirements relevant to professional development activities